- How do I place my order
Simply browse through our easy to navigate website, where you can filter for either the particular range, type of product you are looking for, the room you are looking for or by price range. Once you find what you are looking for, add the item to the basket and you can continue to shop or go to the shopping basket to complete your order. Alternatively if there is a problem with this payment system or you prefer not to pay by this method, we can accept payment over the phone, which is also 100% secure.
- What form of payment do you accept?
We accept Visa Debit, Visa Credit, MasterCard & PayPal Express
- Are my payment details secure?
YES, your payment details are 100% secure, our site is powered by an ecommerce platform that many major retailers use with PCI DSS.
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. If you want to sell online and accept payments from Visa, MasterCard, American Express or Discover credit cards, your software and hosting needs to be PCI compliant.
- Do you have a showroom?
Signature Hardwood is an online based furniture retailer and because of this, unfortunately at present we do not have a showroom although because of this, it allows us to continually offer our customers very competitive prices.
- How will my Furniture arrive?
Your furniture will be delivered using a Company called Kinetic Logistics, a specialist furniture delivery Company throughout the UK. They provide a first class, professional service and their staff are well trained, reliable and experienced in handling furniture of all sizes. They currently operate a 1 man delivery service.
- Can I state when I would prefer my delivery?
Yes. All deliveries are booked in with you 3-4 days prior to delivery so it’s at this stage that you can arrange for a suitable delivery date.
- How long will my item(s) take to arrive?
If your address is located within our normal delivery areas (i.e. ones not subject to delivery surcharges) and the item is in stock, we will aim to have your furniture delivered to you within 10 working days. If your address falls outside of our normal delivery areas (i.e. parts of Scotland and Wales), we will aim to deliver your furniture within also within 10 working days but in some instances this may not always be the case, although we will aim to keep you updated as often as possible as to the progress of your order.
- Will my furniture be transported to the desired room?
Your furniture will be delivered to a downstairs room of choice although at the discretion of the driver may deliver upstairs only if it is safe to do so. If you do not wish for the driver to assist in taking the furniture beyond the threshold, please state this when placing your order (see our delivery terms & conditions for more information)
- Will I be contacted prior to delivery?
Yes. Firstly you will receive a ‘personalised’ text message informing you of the vehicle being loaded. Secondly, you will receive a courtesy call 1 hour prior to delivery. This should eliminate the frustrations of having to wait around all day and not knowing when your furniture will arrive.
- Do you deliver outside of mainland UK?
Yes we do deliver outside of mainland UK, however, certain additional surcharges may be due dependant on your postcode. Please refer to our delivery charges (link to delivery charge page) for more information.
- Are there any additional charges to add the prices shown?
All of our prices are inclusive of VAT. Other than delivery charges, the only other charges that may apply are delivery surcharges for non mainland UK delivery. Please refer to our delivery charges and surcharges (link to delivery charge page) for more information.
- What happens if some of my Furniture is damaged or there are parts missing?
We are confident all our products will arrive with you in 100% condition due to the first class handling we strive to provide, however, in the unlikely event a product is damaged during transit, please inform us immediately within 7 days of receiving your furniture and supply us with a photo where possible and we will investigate to provide a solution to your satisfaction. We advise you to check over your furniture on receipt of delivery where possible, prior to accepting the delivery. Please refer to our Terms & Conditions for more information.
- What is your returns policy?
If an item of furniture is to be returned due to damage, please complete a returns form so we can initiate a pick-up and proceed with replacing the item. Please refer to our Returns Policy for more details.
- Do you supply a warranty for the Furniture?
YES, we offer a 6 month warranty on all our products. Because we are confident in the quality of our products and the representation of our products in the advertisements, we don’t believe you will have any issues with your furniture. However, if you do please contact us immediately within 6 months of purchasing your furniture so we can resolve the issue.
- Is there any assembly required to the furniture?
The majority of our furniture comes fully assembled; however some of our larger items such as beds & tables require some minor assembly, although all instructions and tools to carry out this assembly are included. Please see individual product details for more information as to whether assembly is required.
- I would like to see the finish of the furniture prior to buying. Do you offer a sample?
Yes. Most of our ranges offer a small sample allowing you to see the style and finish of the furniture, for a small fee to cover postage & packaging. If however, a sample of a particular range is not advertised, please contact us at email@example.com
- Where do you source your wood from?
All of our furniture is manufactured using the highest quality hardwoods from naturally sustainable sources around the World.
- What happens if I see the same product cheaper elsewhere?
At signature we are always monitoring our prices and feel that the products we offer are the most competitive around, however if in the unlikely event of you finding the exact same product cheaper elsewhere, please contact us and we will aim to match or even beat that price. Please see our price match guarantee (link to price match guarantee page)
- If I have a complaint, what should I do?
We believe that you will be 100% satisfied with our products and service, however if you are not completely satisfied with the quality of the product or our service, please contact us immediately at firstname.lastname@example.org and we will aim to resolve the issue in the best possible way to ensure you remain satisfied with our service.