Returns Policy
Returns and Refunds
- We accept returns for transit damage, providing that we are informed within 7 days of the delivery via our ‘Signature Hardwood returns form’. Any manufacture or product quality issues can be returned providing we are notified within 180 days via the 'Signature Hardwood returns form’ and that we accept the issue as being a valid quality issue. Any item being returned must be back to us no later than 30 days of the date the 'Returns Authorisation Number' was issued. Any item returned after 30 days will be rejected. Kinetic Logistics accept no responsibility for the return delivery cost for any item being 'returned' from 'outside' the British mainland, if an issue arises, Kinetic Logistics will attempt to resolve the issue with a fair and reasonable financial offer.
- Where an item has been returned using our 7 day return policy, a refund will be issued usually via a credit note, although under certain circumstances, an alternative refund method can be arranged.
- Because we are confident in the quality of our products and the representation of our products in the advertisements, the carriage costs relating to the return will generally be at the Customer’s expense although depending on the issue, we may bear the return carriage costs.
- All return items must resellable in 'as new' condition, therefore they must be in the original wrappings and unused and unassembled (if applicable). Please ensure that the person unwrapping the item is very careful to keep the packaging intact. This is also essential in preventing the item being damaged on its return. Responsibility for items damaged during return because of inadequate wrapping lies with the Customer. We regret that under no circumstances can we accept returns that do not have their original packaging.
Cancellations
- All orders must be cancelled in writing via email. Please send all cancellations to info@signaturehardwood.co.uk. Orders can only be cancelled prior to dispatch. Once the item has left the building the full delivery and return costs will be incurred.
- In the event of order cancellation - If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will initiate a refund for the goods in question including the delivery and in any event within 30 days of the cancellation being accepted by us. This refund can either be in the form of a credit note or credit the original debit card used for the purchase.